Troubleshooting


Supported operating systems and browsers
Internet Explorer settings necessary for full functionality
Solving problems
Email troubleshooting

Supported operating systems and browsers

	SteelOrbis is compatible with Internet Explorer 5.5 and Internet Explorer 6.0 operating on Windows 98, Windows 2000 and Windows XP.

	Full functionality can be obtained with Opera 7 and later versions on all operating systems.

Internet Explorer settings necessary for full functionality
To obtain full functionality of the SteelOrbis site, you should have javascript support on your browser. Internet Explorer and Opera come with Javascript support as they are installed on the system. If Javascript becomes disabled for some reason, the following will occur:
	Homepage and/or News homepage can not be viewed in full
	The top menu bar used for navigation within the site cannot be viewed
	Most of the functionality will be lost when creating an auction
Javascript may become disabled for various reasons. There are two cases that are most frequently seen and the solutions are as follows:


When the Internet Explorer security level is set on High

Javascript support will be disabled if the security level of your Internet Explorer is set on High under the Tools menu. (See picture 1a and 1b) To overcome this problem, the Steelorbis site has to be added under the Trusted Sites (See picture 2). To do this;

	1) Choose the Trusted Sites icon 2) Click Sites 3) Unclick the "Require server vertification (https:) for all sites in this zone" option 4) Type in http://www.steelorbis.com on the upper area and click the Add button 5) On the same area type in https://www.steelorbis.com and click the Add button 6) Click the OK button two times and complete the settings

Picture 1a: High Security setting removes the Javascript support.

Picture 1b: Medium level security setting allows Javascript support.

Picture 2: If you choose High level security, you must add Steelorbis to the Trusted Sites list for Javascript support.

Using Firewall software blocks Javascripts:

It has been detected that certain firewall software blocks Javascripts. If you are using an antivirus program and you are faced with slow download rates and/or problems such as viewing pages that don't load fully, you might have to shut down the antivirus program while surfing the SteelOrbis site.

For Norton Personal Firewall you can do this by right clicking on the blue-greenish icon on the lower right side of your desktop near the clock display. Left click the "Disable" item on the menu that comes up (See Picture 3) If you get a notification message window after clickling the "Disable" option, click "Yes".

Picture 3: Disabling Norton Firewall.

When you disable your firewall software, you might put your computer at risk. For this reason, do not visit sites that you don't trust until you enable your firewall software. After you complete your visit to the SteelOrbis site, activate your firewall software by clicking the "Enable" button on the Firewall icon as mentioned above.

For more information you might have to contact your antivirus software producer or distributor. If you conitnue to have problems, please send an e-mail to SteelOrbis Customer Services cs@steelorbis.com or call us at +90 216 386 40 88.

SteelOrbis continues to work on the compatibility of the site and the various firewall software. If you inform SteelOrbis Customer Services whether you have this problem or not, you can learn about the latest updates.

SSL settings

Some sections on the SteelOrbis site can only be viewed with SSL data security. When SSL security is active, the URL in the address bar of your explorer starts with https and its icon is displayed on the lower right side of the status bar.

If your browser's SSL setting is not properly set, you cannot view these pages properly. SSL settings for the Internet Explorer should be as follows:

	On your Internet Explorer go to Tools and click Internet options. Go to the Advanced section.
	Under the Advanced section, find the Security heading and make sure that "Use SSL 2.0" and "Use SSL 3.0" options are checked. (See Picture 4)

Picture 4: SSL settings

Solving problems
	SteelOrbis homepage and/or news homepage can not be fully viewed

	Turkish characters cannot be displayed properly

	I entered my e-mail and password but the next page doesn't download, a blank page shows up or "Page cannot be displayed" appears

	Homepage is displayed but when I click a link the page doesn't load

	I cannot pass the Password Change page

SteelOrbis homepage and/or news homepage can not be fully viewed

i.	Make sure that you use Internet Explorer 5.5 and its later versions or Opera 7 and later version browsers.

ii.	Please go to test to check if you have the right settings to fully view the SteelOrbis site.

iii.	If you are using Windows as your operating system and Internet Explorer, please make sure that you have the latest updates installed on your computer. In order to install the latest updates go to http://windowsupdate.microsoft.com/. After choosing the Scan for updates option make sure that you have selected all the updates for Internet Explorer under the Critical Updates and Service Packs and start dowloading by clicking on the Review and install updates link.

Turkish characters cannot be displayed properly

i.	If the Turkish characters on the SteelOrbis site cannot be displayed properly, on your Internet Explorer go to View and click Encoding-Turkish (ISO) option. If you stil have problems viewing the characters try clicking the Auto Select option under the same menu. Finally, try reloading the page by clicking the Refresh button on the standard buttons bar of your browser.

I entered my e-mail and password but the next page doesn't download, a blank page shows up or "Page cannot be displayed" appears

i.	Make sure your SSL settings are right. If you are using Internet Explorer, click here for the SSL settings.

ii.	Please go to test to check if you have the right settings to fully view the SteelOrbis site.

Homepage is displayed but when I click a link the page doesn't load

i.	Make sure that you use Internet Explorer 5.5 and its later versions or Opera 7 and later version browsers.

ii.	Please go to test to check if you have the right settings to fully view the SteelOrbis site.

I cannot pass the Password Change page

i.	Make sure that you use Internet Explorer 5.5 and its later versions or Opera 7 and later version browsers.

ii.	Please go to test to check if you have the right settings to fully view the SteelOrbis site.

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Troubleshooting

Supported operating systems and browsers

Internet Explorer settings necessary for full functionality

Solving problems